What's your experience with Good Sam Roadside Assistance?

I currently have an issue with them failing to provide service for a street plated vehicle because it was not in their database (they are failing to even follow up with me). In the past they have helped me out but they can be slow to dispatch help. When my wife had a no start issue with her car in hot weather and her mother was along, it could have been a health safety issue had there not been a local business in which to take shelter...