Forum Discussion

apr67's avatar
apr67
Explorer
Jun 12, 2013

Why does it take soo long.

I joined the Good Sam Club on 3/15. On 3/25 I bought a new TT from Camping World in Tallahassee. With my purchase I was supposed to get Elite membership.

Its now June 12th. No elite membership cards have been received. I called member services and they said sorry, we will get you new cards in 3 weeks.

3 weeks? I can get a replacement credit card in 2 days why does this take so long?

8 Replies

  • I think they are using a company. They also don't send the stuff out first class. I think it is cost based.
  • Thanks for the help. I don't understand why it takes so long to get cards printed and sent. At a time when I can go to a bank and get an ATM card issued on demand which has a lot more data related to it than a good sam membership card it just seems silly.
  • apr67 you may need to print anew temp card if you need to us it I the meantime. I just noticed the one in our paperwork said it was valid for only 60 days. You should be hitting that 60 days very very soon.
  • Hello wbwood,

    Yes, the web site should reflect Elite status in My Account. I'll be sending you a PM to get your membership figured out.

    I hope this helps,

    Adam M
    Good Sam Elite Concierge
    Elite@GoodSamClub.com
  • Adam, does the Good Sam Club website (my account) section reflect your status as elite? We are life members, but bought our motorhome almost two weeks ago and it still reflects life member. Just wondering if the status changes on the account portion of the main website.

    apr67, when we upgraded to life member last year, it took a good while to get the cards. When I mentioned it here on the forum, it helped. I eventually ended up with several cards. Lol

    From what I understand, they send the info in batches to the printer. The batch my life member upgrade status was in had an error transmission and had to be resent. It sounded like they were only doing it once a week or something. You should have the temporary paper card in the meantime. Laminate the sucker. Lol
  • Hello apr67,

    Our apologies with this. Without making excuses, I will be looking into this for you. If I can expedite them, I will surely try. As for membership, you have been upgraded to Elite and cards have been ordered. It should be no more than 3 weeks to receive them. I have also sent you a PM to confirm your address.

    I do honestly hope that this helps,

    Adam M
    Good Sam Elite Concierge
    Elite@GoodSamClub.com

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