Forum Discussion

AprilWhine's avatar
AprilWhine
Explorer
Mar 31, 2014

Wrong name on card - four weeks for replacement?

I recently renewed our GS Club membership, we are now paid through 2017. Received the new cards in the mail today, and imagine my surprise when my husband is listed with the wrong last name! I call...
Good Sam Club
Phil___Stephie's avatar
Phil___Stephie
Explorer
Apr 01, 2014
You continue to see incidents posted on here where the call center personnel just "don't care" to service the customers. Then, you'll normally see a response from the "response team" wanting contact information to correct the issue. Be nice if they would just correct the issue with training, follow up and accountability of their personnel. Sad to see, but you see it just about every day. Been a Good Sam member since mid-80's, but might be time to let it go.

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