Wrong name on card - four weeks for replacement?
I recently renewed our GS Club membership, we are now paid through 2017. Received the new cards in the mail today, and imagine my surprise when my husband is listed with the wrong last name!
I called the 800 number to get new, correct cards. The girl I spoke with at first didn't see why I wanted replacement cards since the card I have is good through 2017. When I insisted I wanted cards with my husband's correct name, she said it will be four weeks for replacements.
This is unsat. GS Club is for RVers, I don't know where I'll be in four weeks. I see no reason for this to take so long in today's computer age.
I would like to have a replacement card in hand within two weeks.
I called the 800 number to get new, correct cards. The girl I spoke with at first didn't see why I wanted replacement cards since the card I have is good through 2017. When I insisted I wanted cards with my husband's correct name, she said it will be four weeks for replacements.
This is unsat. GS Club is for RVers, I don't know where I'll be in four weeks. I see no reason for this to take so long in today's computer age.
I would like to have a replacement card in hand within two weeks.
