After pulling in to Sturgis, SD, one of the springs broke on our main awning. The Park manager gave me the name of a mobile tech. I called him and he asked me a few questions about my awning so he could bring out the correct part. He recommended that I replace the other spring as well since he was already going to be out there. He showed up about an hour later and replaced both awning springs in about 30 minutes and charged me $210 total for parts and labor. I was happy that I was fortunate to find a professional tech when I needed one. Unfortunately when you are on the road, you sometimes have to deal with people that call themselves technicians and they expect you to pay for their training.