2017 Winnebago 29VE wall slide question?

So I am fairly sure it's a Schwintek slide, I will go check it out tonight.. The reality is that it works consistently the same always, there is nor switch or current draw problem. If the extend is pressed I get nothing, then on the second press it will extend and the same with the retract function. As I stated in my first post, when it was new (the first 4 or so times) it would extend/retract on the first push and after reaching full motion and holding the button past that, you would here a click. I was told when I picked it up on the walk through that you should hold the button until you hear the "click" and to never stop the slide until it has reached its limit and you hear the click.