A Chat With Dish Customer Service

derh20 wrote:
This is so unbelievable, I just have to share it.

Jescel (ID: BZ1): Hi, my name is Jescel (ID: BZ1). How may I help you?
dean Deurwaarder: need to have dns service on a tailgater. what is the cost?
.........
dean Deurwaarder: i am not in the rv
Jescel (ID: BZ1): Thank you.
Jescel (ID: BZ1): May I know if the service is for your RV? Or not?
dean Deurwaarder: for the rv. i don't think i would want a tailgater for home
Jescel (ID: BZ1): Yes.Of course.
Jescel (ID: BZ1): Alright.
Jescel (ID: BZ1): for your tailgaiter equipment is available to your nearest retailer.
Jescel (ID: BZ1): I'll give you and address.
Jescel (ID: BZ1): May I know your zipcode?
dean Deurwaarder: this conversation is going no where. bye
Jescel (ID: BZ1): Do you have any other questions or concerns for me?
Jescel (ID: BZ1): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
dean Deurwaarder: no i said bye earlier
Jescel (ID: BZ1): close
Jescel (ID: BZ1): Thank you for using DISH Chat and allowing me to help. Have a great rest of your day!
Jescel (ID: BZ1) has disconnected

This was after 3 phone calls. The 1st rep told me she did not know anything about the Tailgater and could not transfer me to anyone that did know. I call back 2 other time and was hung up on after about 30 seconds each time.

They only care about receivers. The receiver is how you connect back to Dish - how they connect to you. You hung up while they were trying to get you a local dealer who could have answered your questions. I've had nothing but great service with Dish. Really phenomenal service.

Look at http://www.dishformyrv.com/ for answers to all your questions.