ALL products can fail. But, remember, it takes a few years for some products to get a "history". Especially refer cooling units. But, this is the FIRST I have heard of a complete failure of an Amish unit that was NOT handled under warranty. That said, The INSTALL is CRITICAL to a cooling unit operating correctly. The fact that the poster stated HIS Service center had multiple failures and there are NO other reports about failures from other centers points to a install problem. Remember, there is NO real warranty if it is NOT installed correctly. Doug