Blown Engine, 8.1l

Deano56 wrote:

randallb wrote:
I will not comment about the customer service or honesty of the previous posters new engine but there is an explanation. As a repair facility, be it a dealer or an independent, when you order an engine from the manufacturer, in this case GM, you do not know if you are getting a factory rebuilt or a brand new. You will usually get a new engine only if there was an accidental over run at the engine facility for that particular year vehicle. Numerous times we had multiple warranty and/or customer pay engine replacements going in the shop. Two engine crates for identical vehicles could come in on the same delivery truck and one would be new and the other would be a reman. They are both by law still considered "new" engines.
Randy

they both may be considered by law to be new, but as a customer I would choose new any day rather than remanufactured if they are the same cost. New means all brand new parts including block and head castings, I would rather have a new car than a remanufactured one

Please post documentation to this effect. I'm pretty sure that knowingly withholding the fact that a part is reman and charging full price while specifically calling the part "new" is NOT kosher. Personally, I'd call it fraudulent. Pretty sure I could get 10 or 12 people to agree with me ;)

Edit: Never mind. Apparently at least the Texas Attorney General's Office agrees with me.

https://www.texasattorneygeneral.gov/consumer/car_repair.shtml

Texas has no comprehensive statute specifically governing auto repairs. However, the Deceptive Trade Practices - Consumer Protection Act includes some sections that deal with auto repairs.

Under this law, it is illegal to:

Knowingly make a false or misleading statement about the need for parts, replacement or repair service.
State that work has been done or parts were replaced when that is not true.
Represent that goods are original or new, when in fact they are second-hand or refurbished.
Advertise goods or services with intent not to sell them as advertised.

This is not legal advice. Personally, if I was sold a reman and billed as new, I'd be sending a letter, along with a copy of this law, to the shop. Of course, one might just avoid a confrontation and contact their local AG's office. Most detest shady repair shops.