Blue OX Customer Service - Is this Fair ?

I bought a Blue Ox Aventa 7445 system last summer and had it

installed on my RV and Tahoe by a professional shop that has done many of these systems.

On my 2nd trip, when I arrived at my destination, 1 arm would not retract and it looked like the housing was bent, but the arm looked good.
I talked to BO and sent the unit back so they could check it out.
They said both arms were bent and needed to replaced.
I asked how much to replace them and they said $750 but they would give me a $150 credit, so net was $600.

I explained that I could buy a new one for $550 on amazon and asked them to give me a discount on the repairs as they are the manufacturer.

I had only used it 2 times, I did not backup while using the product and I was not in an accident or did I pinch it against the RV.

X2 on all of the above that the bars don't 'just bend'. I find it hard to believe that it is a manufacturing problem. Which is why they won't replace it.

The ARE offering you a discount IMHO simply as a gesture to help you out.

That all said I bought a new Blue Ox tow bar and had problems with it with one arm not always locking while in motion. Levers where up but the inside clip would not stay firmly in place allowing sway of toad. Hard to detect because it was not consistent and levers where in the up position.

Long story short I had a blueox distributor at an RV dealership help me out and call blueox, explain what he had observed, and they approved the dealership giving me a brand new replacement tow bar for FREE.

They are a very reputable company and many of us have had good relations with them repairing, replacing their products. I just don't see bent tow bars arms as the manufacture's problem.

I can see where maybe the tow bar and the RV level was not correct causing the damage to the tow bar. And/or the base plate not installed correctly.

AND I would have taken it back to the shop that installed it. Just because they are a shop that 'does a lot of them' doesn't mean the mechanic that did the job has.

I paid an RV dealership to pick out the right hitch/ball and to hook up my new TT. I came back to pick it up and the TT was on a 45 degree angle. You'd think an RV dealership service guy would know better.:R

Can you post pictures of your set up and tow bar?