Blue OX Customer Service - Is this Fair ?
I bought a Blue Ox Aventa 7445 system last summer and had it installed on my RV and Tahoe by a professional shop that has done many of these systems. On my 2nd trip, when I arrived at my destination...
Forum Discussion
Sorry guys been offline working and just had a quick sec to check feedback.
All good info, let me try and answer some of the questions.
Bar was bent up, not side to side, other bar did not look bent to me and it went in and out, but BO said it was bent.
Alignment of Tahoe to hitch on RV looks straight, but I should put a level on it and check.
Just so you know, I was not expecting BO to just give me a new one for free.
If the Bar was bent during use, whatever caused it, I did not see that they would cover the damage. (unless like one poster said, that his appeared to be locked in, but it was not)
But I would have liked to see some flexibility in the price to replace or repair, since I have had it less than a year with minimal use.
If I had gotten that I would have felt well taken care of by BO.
That's not the way they do business, so next time I will buy from someone else
All good info, let me try and answer some of the questions.
Bar was bent up, not side to side, other bar did not look bent to me and it went in and out, but BO said it was bent.
Alignment of Tahoe to hitch on RV looks straight, but I should put a level on it and check.
Just so you know, I was not expecting BO to just give me a new one for free.
If the Bar was bent during use, whatever caused it, I did not see that they would cover the damage. (unless like one poster said, that his appeared to be locked in, but it was not)
But I would have liked to see some flexibility in the price to replace or repair, since I have had it less than a year with minimal use.
If I had gotten that I would have felt well taken care of by BO.
That's not the way they do business, so next time I will buy from someone else
