Blue OX Customer Service - Is this Fair ?
I bought a Blue Ox Aventa 7445 system last summer and had it installed on my RV and Tahoe by a professional shop that has done many of these systems. On my 2nd trip, when I arrived at my destination...
Forum Discussion
I am going to ask you a question you may not have thought of
Do you have aux brakes on your towed? Or do you rely on the motor home to stop it?
A Tahoe is a fairly hefty ride.. I mean the company I worked for uses a bunch of them so I have seen 'em (Ever wonder what happens when a Corvette Driver tries to out run a Michigan State police Tahoe??? (If you do, the Corvette drivewr winds up wearing a lovely matched pair of stainless steel braclets made by Sminth and Wesson).
So every time you stop, it is the same as backing up.
I had to replace a Blue-Ox tow bar due to major damage. now I know how it happened, and I know what happened, and it was NOT a manufacturing defect or error (it was in fact an accident)... The fun thing was It ook me like 2 minutes to figure out there was no defect, I so informed Blue Ox on the first call.. They still Express shipped me a new tow bar and postage to return the old one... They told me if THEY decided the damage to the towed was due to their error or defect they would pay for it.. (As I said it was NOT their fault) Took them about a month to confirm what I told them when I called 'em but I was very favorably impressed.
Do you have aux brakes on your towed? Or do you rely on the motor home to stop it?
A Tahoe is a fairly hefty ride.. I mean the company I worked for uses a bunch of them so I have seen 'em (Ever wonder what happens when a Corvette Driver tries to out run a Michigan State police Tahoe??? (If you do, the Corvette drivewr winds up wearing a lovely matched pair of stainless steel braclets made by Sminth and Wesson).
So every time you stop, it is the same as backing up.
I had to replace a Blue-Ox tow bar due to major damage. now I know how it happened, and I know what happened, and it was NOT a manufacturing defect or error (it was in fact an accident)... The fun thing was It ook me like 2 minutes to figure out there was no defect, I so informed Blue Ox on the first call.. They still Express shipped me a new tow bar and postage to return the old one... They told me if THEY decided the damage to the towed was due to their error or defect they would pay for it.. (As I said it was NOT their fault) Took them about a month to confirm what I told them when I called 'em but I was very favorably impressed.
