Breakdown Information
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RV particulars: 36' National RV Dolphin with Mor-Ryde Tag Axle
Driveline (Engine, Transmission): Triton V-10 (has Banks Ram-Air added on)
Miles: 33,000+ (had 28,000 when we purchased it in April, 2006)
Year: 2000
Break Down Description: making a right turn when heard loud noise; thought we hit something or were dragging something
Symptoms: loud road noise
Effect: wheel fell off
Cause: wheel bearings in right tax axle seized up
Outcome: burnt up brake and scored brake drum, had to replace all parts & brake drum had to be re-turned.
We had come from Branson, MO down US 65 and decided to get gas before we hit I-40. There was a Wal-Mart there (Conway, AR) with good price, so we decided to turned in. As we turned in, we heard a loud noise and we thought we had either hit something or were dragging something. We pulled to a stop, got out, and found out that our right tag axle wheel had come off. We went into Wal-Mart and called around for a mobile RV service. We found one and settled in to wait for them. While we waited, we called our extended warranty folks to find out what we needed to do. It seems the service person would have to call them and get an authorization number before doing any work. When the service guy called, he was told that he had to send an itemized list to the warranty place and they would let him know what to do. However, they wanted to have us towed to a service facility, even though this guy worked with several big RV companies doing roadside service. The tow would cost at least $700, but more like $1000, because we would have needed a flatbed towtruck. Since we had no idea whether or not the warranty place would pay, we declined and decided to have the guy fix it there and he could argue with the warranty place. Long story short, they would not pay for anything except $30 for bearings. Since the service guy was sent the wrong part and it would have been an additional four days sitting in the Wal-Mart parking lot (he needed a four hole brake assembly rather than the five hole he was sent - mind you he had sent pictures to show what he needed) we had him reassemble the wheel without the brake assembly (to the tune of $621.00!) and came on to Florida. So now we have a tag axle without the brake assembly and we need to have the rest of the work done. I am so disgusted with extended warranty companies. One pays through the nose for these warranties to keep from having such problems, and all one gets is stonewalled right and left. I am still going to speak with someone from the company to see if I can get them to come up with any money on the repair. I believe we are due it because the bearings (which they pay for) caused the problem! I had the service man check the other wheel on the tag and it was lubricated just fine! GRRRRRR!!!!
Driveline (Engine, Transmission): Triton V-10 (has Banks Ram-Air added on)
Miles: 33,000+ (had 28,000 when we purchased it in April, 2006)
Year: 2000
Break Down Description: making a right turn when heard loud noise; thought we hit something or were dragging something
Symptoms: loud road noise
Effect: wheel fell off
Cause: wheel bearings in right tax axle seized up
Outcome: burnt up brake and scored brake drum, had to replace all parts & brake drum had to be re-turned.
We had come from Branson, MO down US 65 and decided to get gas before we hit I-40. There was a Wal-Mart there (Conway, AR) with good price, so we decided to turned in. As we turned in, we heard a loud noise and we thought we had either hit something or were dragging something. We pulled to a stop, got out, and found out that our right tag axle wheel had come off. We went into Wal-Mart and called around for a mobile RV service. We found one and settled in to wait for them. While we waited, we called our extended warranty folks to find out what we needed to do. It seems the service person would have to call them and get an authorization number before doing any work. When the service guy called, he was told that he had to send an itemized list to the warranty place and they would let him know what to do. However, they wanted to have us towed to a service facility, even though this guy worked with several big RV companies doing roadside service. The tow would cost at least $700, but more like $1000, because we would have needed a flatbed towtruck. Since we had no idea whether or not the warranty place would pay, we declined and decided to have the guy fix it there and he could argue with the warranty place. Long story short, they would not pay for anything except $30 for bearings. Since the service guy was sent the wrong part and it would have been an additional four days sitting in the Wal-Mart parking lot (he needed a four hole brake assembly rather than the five hole he was sent - mind you he had sent pictures to show what he needed) we had him reassemble the wheel without the brake assembly (to the tune of $621.00!) and came on to Florida. So now we have a tag axle without the brake assembly and we need to have the rest of the work done. I am so disgusted with extended warranty companies. One pays through the nose for these warranties to keep from having such problems, and all one gets is stonewalled right and left. I am still going to speak with someone from the company to see if I can get them to come up with any money on the repair. I believe we are due it because the bearings (which they pay for) caused the problem! I had the service man check the other wheel on the tag and it was lubricated just fine! GRRRRRR!!!!
