Breakdown Information
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In late July, on returning from a 1,200 mile trip, I noticed my F53 rear axle seal leaking, badly. Oil coating all over RR Duals and rear of camper. The unit was purchased new last fall and has 5,500 miles on it. We live in east central Illinois. I called Ford Assistance for guidance since our local car dealer did not want to look at it. (38ft long, 12ft high). I finally got through to Ford RV Warranty Service, (800) 444-3311, and they suggested other Ford dealers within 30 miles. I called each of them and no luck. Ford then said If I paid an independent repair shop up front, I could submit the bill to Ford. The independent needed to use authorized Ford parts and procedures. Ford said a 2 hour job.
August 5th the MH went in to a big truck independent (with a good local reputation). I had discussed it with the owner, and he had inspected the unit. They had spoken to Ford and ordered the parts (seal and brake pads). I kept the parts that were replaced and I submitted the bill to FORD. I even took a couple photos.
Update:
I had the independent shop do the repair to the leaking axle seal in August, and I sent the claim for reimbursement to Ford as directed.
Today, December 8, 2008, I received a check for the full amount of the rear axle repair from FORD Motor Co.
I am very happy with the results on this warranty repair claim on my motor home.
Ford RV Assistance is (800) 444-3311
August 5th the MH went in to a big truck independent (with a good local reputation). I had discussed it with the owner, and he had inspected the unit. They had spoken to Ford and ordered the parts (seal and brake pads). I kept the parts that were replaced and I submitted the bill to FORD. I even took a couple photos.
Update:
I had the independent shop do the repair to the leaking axle seal in August, and I sent the claim for reimbursement to Ford as directed.
Today, December 8, 2008, I received a check for the full amount of the rear axle repair from FORD Motor Co.
I am very happy with the results on this warranty repair claim on my motor home.
Ford RV Assistance is (800) 444-3311
