Just got a new Jayco and it does not come with a ladder to the over/cab bunk. Called the factory and was told it does not come with one and suggested I "jump" up to get into it. At age 83 I don't do...
When we got our 2013 Jayco, we didn't get a ladder.I looked at the brochure which shows a ladder, and asked the dealer to check it out.A couple of weeks later, we got one from Jayco.It included the hardware. So, Check out your brochure and if it is shown--be polite but firm.