WOW that dealer seems to just not be interested in doing the job and is blowing smoke up you know where
That awning is one of the easiest to install and work,I have done both.
Parts for this awning are readily available from multiple sources ,Amazon.E bay and many RV Parts houses,I bought a part I need on E Bay,it was cheaper that all the others.
It is to bad that that CA dealership treated you this way,I would suggest looking for a RV shop around you and have them install an awning. I had mine put on by Camping World and they did an excellent job.
