Carefree SOK III Slide Topper Owners
From time to time, when we run across a common problem with a slide topper assembly we try and disseminate this information to groups and members who own particular model coaches or manufactured parts...
Forum Discussion
Thank you sir. I do everything I can for RV'ers because so many have assisted me with my own coach when I had mechanical issues.:)
I really do not know what more to say about Carefree. I do not like bashing any company but their customer service has always suffered. I believe this is why I am so busy fielding calls during the week with coach owners having problems with their toppers / awnings. I am not part of the Carefree dealer network but many members here have found out I have expertise in the slide topper area so they call me directly. Some have already tried calling Carefree with no luck or got bad advice.
My assistant spent 45 minutes on hold waiting for a customer service rep at Carefree just to get a part number. We have left messages before and it took them 2 days to call us back. It is frustrating so I understand why my phone rings alot.
I just wanted to post this problem because I knew Carefree wont bring it to the owners attention. From time to time I post helpful hints for Carefree assemblies as well as DIY fixes. I just need to be careful here as I walk a fine line between fellow RV'er and supplier. :)
Thanks for the kind words Gary. Hope your doing well.
Chris
I really do not know what more to say about Carefree. I do not like bashing any company but their customer service has always suffered. I believe this is why I am so busy fielding calls during the week with coach owners having problems with their toppers / awnings. I am not part of the Carefree dealer network but many members here have found out I have expertise in the slide topper area so they call me directly. Some have already tried calling Carefree with no luck or got bad advice.
My assistant spent 45 minutes on hold waiting for a customer service rep at Carefree just to get a part number. We have left messages before and it took them 2 days to call us back. It is frustrating so I understand why my phone rings alot.
I just wanted to post this problem because I knew Carefree wont bring it to the owners attention. From time to time I post helpful hints for Carefree assemblies as well as DIY fixes. I just need to be careful here as I walk a fine line between fellow RV'er and supplier. :)
Thanks for the kind words Gary. Hope your doing well.
Chris
