Comments on Camping World
Yesterday I made a reply to one of the members comments about his rig being in for repair for months and was still not out. I had an experience with camping world that was also bad with the service de...
Forum Discussion
Here is how I see this. Take it for whatever it is worth. I retired as an executive for a fairly large retail company based somewhere near the location posted by my handle.
Many companies utilize social networking to keep track of and take the customer's temperature and pulse. Many issues are resolved this way, as retail outlets are often limited on what they can do to satisfy a customer, or the management at a particular location is not quite solution-centric. It is pretty clear that not too many companies engage their CEO in this activity.
Doing so shows me servant leadership. It is the way to teach, one lesson at a time. Once, years ago when I was looking to buy a used class A, I had mentioned on here that I was heading to Florida to look at rigs as the pricing seemed better that what I was finding in the midwest.
I received a note from Marcus, asking that I stop into one of his facilities while in Florida and give them a shot. He insisted that I mention this to the manager upon my arrival, which I did. Although I didn't buy a rig there, it left an impression that Marcus was about doing what he could to execute a business strategy which meant customer interaction, not customer avoidance.
With all he has going on in his business enterprises, the mere fact that he has time to get on this board and peruse opportunities to correct the errors of his company's ways speaks volumes.....at least to me.
Good luck OP, I hope your issues are resolved. I have had the opportunity to know many Fortune 50 CEO's during my career, and I assure you not many would take this approach.
Many companies utilize social networking to keep track of and take the customer's temperature and pulse. Many issues are resolved this way, as retail outlets are often limited on what they can do to satisfy a customer, or the management at a particular location is not quite solution-centric. It is pretty clear that not too many companies engage their CEO in this activity.
Doing so shows me servant leadership. It is the way to teach, one lesson at a time. Once, years ago when I was looking to buy a used class A, I had mentioned on here that I was heading to Florida to look at rigs as the pricing seemed better that what I was finding in the midwest.
I received a note from Marcus, asking that I stop into one of his facilities while in Florida and give them a shot. He insisted that I mention this to the manager upon my arrival, which I did. Although I didn't buy a rig there, it left an impression that Marcus was about doing what he could to execute a business strategy which meant customer interaction, not customer avoidance.
With all he has going on in his business enterprises, the mere fact that he has time to get on this board and peruse opportunities to correct the errors of his company's ways speaks volumes.....at least to me.
Good luck OP, I hope your issues are resolved. I have had the opportunity to know many Fortune 50 CEO's during my career, and I assure you not many would take this approach.
