Complaint about a dealer
So, where do I document issues I have had with my RV dealer? Is there someplace on these forums? I have been very careful to not say anything but I may have gotten to the point where I just need to ...
Forum Discussion
I can understand some of the frustration but not all..
I do feel your pain. However, I can also see the dealer's side of things. I'm trying to see both sides here. Maybe if you look at this from the dealer's perspective it will help contain some of your irritation. You bought the coach used, (don't know if you got a 'killer' deal) and expected a 'like new' coach. Like new is not 'perfect'. You turned in a list to the dealer asking them to fix those items. Probably irritated the tech by asking them to fix a burned out lightbulb, but they fixed your list and billed you for the repairs. Remember, different individuals doing different things within the company. (Lack of communication between billing clerk, service mgr and owner) Sounds like owner cleared that up but wasn't going to continue giving you a blank check for future repairs. The warranty you received specifies what needs to be done in the event of a failure. You didn't follow protocol. They, most likely have some of the parts you need in their facility. Maybe from a previous fix. IMHO, you've got to give them the opportunity to fix your issue. The only other solution is to write them off and move on. You'll get nothing from any government agency. The dealer will show they acted in good faith by completing your previous repairs and eating the cost of those repairs. If you want the dealer to fix your issue under their warranty, you'll have to take it back to them. Otherwise it's on your nickel......Dennis
stugpanzer wrote:
In retrospect in reading my own post and having time to do some reflection during my writing sessions, I think my frustration is multi-parted in that:
1) we traded a perfectly working coach.
But, an OLDER coach. There's a REASON why YOU traded.
2) we had many issues that we did not expect with this new (to us) coach.
It's a REPO..NOT a NEW coach. Expect issues with any coach. Your expectations were too high.
3) The way we were treated for the work that was done, that I feel should have been taken care of before we even received the coach was unprofessional and not called for.
Cleanliness varies. What's clean to others may not be clean to you.
4) It seems at every turn, something is going wrong with this coach giving us the feeling of owning a lemon. I know they require maintenance but we didn't experience this many issues with our Damon.
Bad Kharma..the more you resent the Fleetwood, the more 'issues' will bother you. Time to accept the new (to you) coach.
5) My anger towards my RV Dealer is directly related to two things
a) their promise to deliver a 'like new' coach was not fulfilled
'Like new' to you differs from what 'like new' is to the dealer. and
b) after telling me to log the issues and that they would take care of them (which they did) but then to turn around and bill me for it, then rescind the bill only after complaining about getting the bill in the first place and then give me a lecture via email on what is and is not covered in a warranty and what my expectations of the warranty is.
Sounds like "assuming" took place on both sides.
I do feel your pain. However, I can also see the dealer's side of things. I'm trying to see both sides here. Maybe if you look at this from the dealer's perspective it will help contain some of your irritation. You bought the coach used, (don't know if you got a 'killer' deal) and expected a 'like new' coach. Like new is not 'perfect'. You turned in a list to the dealer asking them to fix those items. Probably irritated the tech by asking them to fix a burned out lightbulb, but they fixed your list and billed you for the repairs. Remember, different individuals doing different things within the company. (Lack of communication between billing clerk, service mgr and owner) Sounds like owner cleared that up but wasn't going to continue giving you a blank check for future repairs. The warranty you received specifies what needs to be done in the event of a failure. You didn't follow protocol. They, most likely have some of the parts you need in their facility. Maybe from a previous fix. IMHO, you've got to give them the opportunity to fix your issue. The only other solution is to write them off and move on. You'll get nothing from any government agency. The dealer will show they acted in good faith by completing your previous repairs and eating the cost of those repairs. If you want the dealer to fix your issue under their warranty, you'll have to take it back to them. Otherwise it's on your nickel......Dennis
