Forum Discussion
smlranger
Jul 10, 2013Explorer
barlow46 wrote:
"they suggested I have it done now (due to the fact the engine is 6 years old) primarily to show that I have followed the recommended maintenance steps in the event I might need their help (beyond warranty) for a mechanical failure."
If you do need their help beyond warranty, they will be happy to help you and also will charge you the going rate for their help even if you get the valves adjusted. If you do not get the valves adjusted, you are going to receive the same help at the same price.
They may be referring to "customer good will" warranty after the written warranty has lapsed and if you have a serious engine problem, then they may assist you with the cost but you will not get that in writing.
Agree. The Cummins rep did specify that in the event of a serious problem, there are occasions when Cummins may provide some assistance but only when all maintenance has been done and documented.
In fact, at my local Coach Care they recently had an American Coach with an ISX just out of warranty (I believe he said only 2,000 miles beyond) that had dropped a valve. The shop supervisor told me Cummins was working with the customer to provide some help with the expense for repairs.
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