Bought a 2008 Essence Damon in 2008. New coach. Pretty nice trim interior. Sleep Number king bed, 4 door refrig, corian countertops, ceramic floor, 4 slides etc. Very few problems but when you do contact service or parts at the factory there was/is the most grouchy woman (I will not call her a lady) I have ever talked to. Did not want to give you parts numbers or information on other sources that would work. When I tried to order parts, she refused to sell to me saying I needed to buy from my dealer I bought from. I told her he had gone out of business and she very reluctantly finally gave me a part number for the cable that powers the step well cover. Likely will NOT buy another Thor coach for the way this woman acted and treated me. I will tell the dealer why and let him tell the people at the factory how he missed a quarter mil sale because of this woman.