It's not funny. Good that they fessed up. We've not been so lucky over the years at our local General RV. Yes, if there were someone else that would and was capable we'd go elsewhere.
Just about every time we drop something off there is more damage when being returned to us. Fridge missing ( wasn't taken in for fridge problems), being hit ( numerous times) , damage to our new cars when having base plates installed ( one time had to be towed back to the dealer for repairs).
I see many giving the dealer the benefit of the doubt.IMHO there are way too many unqualified people working on our stuff these days. Good customer service a thing of the past ( at least from my experiences).