Dealer wrecked my motorhome

toedtoes wrote:

msmith1199 wrote:

toedtoes wrote:

C20 wrote:
Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

That could be a liability thing - similar to never admitting fault/saying you're sorry when in an accident.

They are going to fix it and that's a definite point in their favor - some other place would have denied it and claimed that you brought it in like that.

You never admit fault in an accident because there are many factors to be investigated and it may not be your fault. In this case an employee of the dealership backed it into something. No question whatsoever of whose at fault there.

But bottom line, accidents do happen.

no,no accidents don't just happen. Accidents are caused. Never accept that accidents just happen. Lousy safe practices and inattention are what happens. Lousy management and supervisory practices are what happens. Now you are going to have to stay in their face to get a proper repair.

That's all true - but it doesn't stop businesses from telling their employees to never admit fault and/or say "I'm sorry". The company doesn't want to take the chance that those words will be said in a situation that isn't so cut and dry.

I'm not justifying the manager's action, just pointing out that when it comes down to it, getting the RV repaired at the dealer's cost is a lot more important than hearing "I'm sorry".