Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

C20 wrote:Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!That could be a liability thing - similar to never admitting fault/saying you're sorry when in an accident.They are going to fix it and that's a definite point in their favor - some other place would have denied it and claimed that you brought it in like that.

It just would have been nice to hear sorry it happened and we will take care of it. They have done some body work on a door before and did a really good job. Just like to have heard sorry. I know s happens!

C20 wrote:It just would have been nice to hear sorry it happened and we will take care of it. They have done some body work on a door before and did a really good job. Just like to have heard sorry. I know s happens!I totally understand wanting to hear it - unfortunately enough people have used those words against others to claim fault and have ensured that us decent folk who just want to hear the words always get disappointed.

Next time you need RV service Call Ed at A to Z Mobile RV service.Smart and honest. Best service in the K.C. metro area.RichardBeautiful Downtown Gladstone, MOFMCA Midwest Prairie Schooners

toedtoes wrote:C20 wrote:Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!That could be a liability thing - similar to never admitting fault/saying you're sorry when in an accident.They are going to fix it and that's a definite point in their favor - some other place would have denied it and claimed that you brought it in like that.You never admit fault in an accident because there are many factors to be investigated and it may not be your fault. In this case an employee of the dealership backed it into something. No question whatsoever of whose at fault there.But bottom line, accidents do happen.

Dealer wrecked my motorhome | Good Sam Community

33 Replies

toedtoes
Explorer III
Jun 21, 2016
C20 wrote:
It just would have been nice to hear sorry it happened and we will take care of it. They have done some body work on a door before and did a really good job. Just like to have heard sorry. I know s happens!

I totally understand wanting to hear it - unfortunately enough people have used those words against others to claim fault and have ensured that us decent folk who just want to hear the words always get disappointed.
C20
Explorer
Jun 21, 2016
It just would have been nice to hear sorry it happened and we will take care of it. They have done some body work on a door before and did a really good job. Just like to have heard sorry. I know s happens!
toedtoes
Explorer III
Jun 21, 2016
C20 wrote:
Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

That could be a liability thing - similar to never admitting fault/saying you're sorry when in an accident.

They are going to fix it and that's a definite point in their favor - some other place would have denied it and claimed that you brought it in like that.

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Dealer wrecked my motorhome

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