Forum Discussion
lonewolf80
Mar 13, 2017Explorer II
My experience goes back perhaps four years. Certainly before AT&T took them over. No, Direct did not know my location on the road with the home receiver, but they did know my amount of usage. On one of the "call customer service" prompts on the TV screen, which when these appeared the box would not work, or, was locked out by Direct I told them the box was in my camper in the driveway. That's when the told me that that was not allowed under our agreement. If anyone doubts their customer service, again before AT&T at least, just Google it. Those that have enjoyed their product and service, well good for you. My opinion doesn't change.
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