Forum Discussion

hogcard's avatar
hogcard
Explorer
Jan 25, 2017

Dish Pay as You Go confusion

So I just bought a new class a and want to get it set up on Dish Pay as You go. I do not use Dish at home.

I was told the deal is that you pay a month in advance and you use it until that moth of time is used up. How does that work? I just called Dish and he said there was no policy in which you use it for a football weekend, then cut it off for 3 month for example and still have 27 days left. I read somewhere to expect the customer service person to explain it that way and you have to get past them, which I never could.

So from your experience, exactly how does it work? Can i truly shut it off after a couple of days of use and still have 28 days left of my prepaid 30 days to use at a later date? What do I need to do on my initial phone call to them and then what is the trick to really only use a little bit at a time?
Class A
  • Ed_Gee's avatar
    Ed_Gee
    Explorer II
    Jan 25, 2017
    newman fulltimer wrote:
    When done you pay 5.00.00 and they put your acct on hold till you pay the next payment.And everything can be done online or by text

    DO NOT let them put your Pay as you go account on PAUSE. DO NOT ASK FOR PAUSE OR SYSPEND. When you are done using your Pay as you go monthly service you can either just let it lapse or call them and ask that it be terminated or cancelled. If terminated or cancelled, Dish WILL credit your account and the next time you start a 30 day Pay as you go session they should credit a pro-rated Amount from your previously unfinished 30 day period. This is what they have done for me and others. xCaveat - the customer service reps do tend to be totally ignorant on Pay as you go accounts....you may have to ask for a supervisor if you have difficulty with our telephone rep.
  • MarkTwain's avatar
    MarkTwain
    Explorer
    Jan 25, 2017
    Bill.Satellite wrote:
    The plan is designed to be a full month or 2 full months or 3 full months, etc. If someone somehow got Dish to pause that service it was done my mistake and mistakes certainly do happen. Do not put a hold on the account as that costs $5/month, every month. I have heard that some have called and used a magic word (cancel, suspend, hold, pause, something) and the days left of the account have been retained. It's not meant to be that way but no one is saying you can give it a try. Just understand if they say no, they are doing the right thing.


    The problem has to due with the date within the month that you suspend your account. Call Dish and ask the exact date within the month that you have to ask them to suspend the account.
  • Bill_Satellite's avatar
    Bill_Satellite
    Explorer II
    Jan 25, 2017
    The plan is designed to be a full month or 2 full months or 3 full months, etc. If someone somehow got Dish to pause that service it was done my mistake and mistakes certainly do happen. Do not put a hold on the account as that costs $5/month, every month. I have heard that some have called and used a magic word (cancel, suspend, hold, pause, something) and the days left of the account have been retained. It's not meant to be that way but no one is saying you can give it a try. Just understand if they say no, they are doing the right thing.
  • newman_fulltime's avatar
    newman_fulltime
    Explorer II
    Jan 25, 2017
    When done you pay 5.00.00 and they put your acct on hold till you pay the next payment.And everything can be done online or by text
  • hogcard's avatar
    hogcard
    Explorer
    Jan 25, 2017
    Thanks for the reply. Yes I know what it says. I have heard you simply call them and they de-activate it. I would assume by day, not hour. When you are ready to use again, you call them and they re-activate.

    Even the customer service rep said he has heard the same thing but he was not authorized to tell me so.

    Was just wondering of anyone on here did it and how.
  • Effy's avatar
    Effy
    Explorer II
    Jan 25, 2017
    Says right on their web page:

    Month to month TV packages let you turn service on and off, easy as a TV

    It's not day to day, it's month to month. Ex: you buy it today, it will last until 2/25. You can't save days, how would they regulate turning it on and off every day or hour? That would be a nightmare to manage.

    link

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