Ours was the same. Last fall before extended warranty ran out they replaced a broke spring, new struts, and a new motor. Seemed to be OK although still a little slower than before. Didn't run the awning much and a couple months later we were back where we were before with it stopping halfway up and waiting awhile. The RV guy said it must be in our wiring. He used a ladder to hook a battery to the motor up on the awning arm and it seemed to work fine. We were heading north right away so we haven't had time yet to get this looked into further.