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uncle_t's avatar
uncle_t
Explorer
Jun 12, 2020

Entegra warranty Are you kidding me/

Bought a 2020 Entegra emblem last week. during walk through noted a couple of small to medium places on floor where linoleum has "bubbled" from glue failure.

Next day went to service dept to arrange for warranty repair. First was told they were booked till mid August. With covid etc understandable.

Then was told the following: When you show up for appointment you just meet with a service adviser who verifies need for repair. The warranty claim is then forwarded to Entegra where it takes 1 to 2 months to get approval. WHAT???? Then you are given another appointment where your coach is put into cue and will be looked at in 2 or 3 days.

Was then asked for description of problem and when I advised loose linoleum was told that was another problem in that it entails 40 to 60 hours labor and that may take even longer to approve.

If this is true about Entegra warranty work, I have made a huge mistake.