Bought a 2020 Entegra emblem last week. during walk through noted a couple of small to medium places on floor where linoleum has "bubbled" from glue failure.Next day went to service dept to arrange for warranty repair. First was told they were booked till mid August. With covid etc understandable.Then was told the following: When you show up for appointment you just meet with a service adviser who verifies need for repair. The warranty claim is then forwarded to Entegra where it takes 1 to 2 months to get approval. WHAT???? Then you are given another appointment where your coach is put into cue and will be looked at in 2 or 3 days.Was then asked for description of problem and when I advised loose linoleum was told that was another problem in that it entails 40 to 60 hours labor and that may take even longer to approve.If this is true about Entegra warranty work, I have made a huge mistake.

Did you take possession and make final payment yet?It not, you have some leverage and if you threaten to walk away, expect it to be moved up on the list.Once you take possession, they will get around to it when they get around to it...and no this is not related to Corona. It's normal operating procedure. They will take customers paying full shop rate over warranty work where the manufacturer limits chargeable hours and the rate that can be charged. Plus they hope if it's minor you just give up and go away.

Get a syringe with glue in it. Insert in a spot in the pattern where a small hole is not noticeable and try to spread it around with the tip of the needle. Put a flat weight on the area and give it a couple days to dry. There is a clear surface sealant you can get to close the syringe hole. It kind of melts the top layer chemically then dries. New unit, not your job to do I know.However, 40 to 60 hours means they are ripping out the floor and replacing it. You do not want that, as it will never be the same as original. They will cut around everything. The current floor is underneath all furniture, cabinets etc. They put the floor down first before anything during the build process. It is one piece, end to end.Somebody did that to my TT and the lino all shrunk, pulling away at the edges and is curling up. It's an ugly mess. You will never be happy with a floor replacement like that.

The first thing to do is talk to your salesman for assistance with your new purchase. If that doesn't work talk to the general manager of the dealership. If that doesn't work call Entegra. The run around your getting is not from Entegra it's from the dealer. Contact Entegra to put some heat on the dealer.By the way, what's the name of the dealer?

Take it to a flooring installation place and see if they can do anything for you. Warranties are in the same category as the Easter Bunny and Santa Clause, personally I quit believing in all that.

x2 on Bobs post. Good advice.And 2X on Iryrob….TELL US THE DEALER'S NAME

Entegra warranty Are you kidding me/ | Good Sam Community

lryrob9301
Explorer
Jun 12, 2020
The first thing to do is talk to your salesman for assistance with your new purchase. If that doesn't work talk to the general manager of the dealership. If that doesn't work call Entegra.
The run around your getting is not from Entegra it's from the dealer. Contact Entegra to put some heat on the dealer.

By the way, what's the name of the dealer?
BobsYourUncle
Nomad
Jun 12, 2020
Get a syringe with glue in it. Insert in a spot in the pattern where a small hole is not noticeable and try to spread it around with the tip of the needle. Put a flat weight on the area and give it a couple days to dry.
There is a clear surface sealant you can get to close the syringe hole. It kind of melts the top layer chemically then dries.

New unit, not your job to do I know.

However, 40 to 60 hours means they are ripping out the floor and replacing it. You do not want that, as it will never be the same as original. They will cut around everything. The current floor is underneath all furniture, cabinets etc. They put the floor down first before anything during the build process. It is one piece, end to end.

Somebody did that to my TT and the lino all shrunk, pulling away at the edges and is curling up. It's an ugly mess. You will never be happy with a floor replacement like that.
valhalla360
Navigator
Jun 12, 2020
Did you take possession and make final payment yet?

It not, you have some leverage and if you threaten to walk away, expect it to be moved up on the list.

Once you take possession, they will get around to it when they get around to it...and no this is not related to Corona. It's normal operating procedure. They will take customers paying full shop rate over warranty work where the manufacturer limits chargeable hours and the rate that can be charged. Plus they hope if it's minor you just give up and go away.

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