Sorry this has gone South on you. And a month is way too long to let this linger for their side of the communication.
Have you talked with anyone from the business, or has it all been by emails?
It's been a few years, but we had a positive experience for the DW in Yuma. We also had very good communication from the owner's of the school, as well as the instructor.
For now, I'd focus communication with the business vs the instructor. (And very possible you have done so already.).
I they don't take appropriate actions very soon after a follow up phone call message - then yes, start the process of credit card dispute...
Hope it does not come to that. And please close the loop back, and let us know what the end results are!
Best to you,
Smitty
