Forum Discussion
eadeal55
Oct 17, 2019Explorer
I had a rock hit my driver's side windshield while motorhome was in storage. I filed a claim with Progressive and they turned it over to Duncan Systems.
Duncan called and I chose Custom Glass Solutions - an FMCA partner - to manage my claim. After initial discussions with CGS, my claim Rep asked me to provide the letters and numbers off the windshield, and then called around to local glass companies to see who had the ability to replace motorhome windshields.
She provided me three local companies and I picked one to visit, check out their facility and talk to the shop manager. I called CGS back, told them who I wanted to replace the glass and they ordered the glass and had it shipped direct to the replacement shop.
Waiting now for the glass to arrive and them set up a time to take the motorhome over and have the glass replaced. No cost to me since I had a zero deductible for being claims free for 5 years.
Duncan called and I chose Custom Glass Solutions - an FMCA partner - to manage my claim. After initial discussions with CGS, my claim Rep asked me to provide the letters and numbers off the windshield, and then called around to local glass companies to see who had the ability to replace motorhome windshields.
She provided me three local companies and I picked one to visit, check out their facility and talk to the shop manager. I called CGS back, told them who I wanted to replace the glass and they ordered the glass and had it shipped direct to the replacement shop.
Waiting now for the glass to arrive and them set up a time to take the motorhome over and have the glass replaced. No cost to me since I had a zero deductible for being claims free for 5 years.
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