GEICO Emergency Road Service
My first experience with GEICO ERS.
On May 28, while preparing to leave an RV Park in NY, and checking tire pressure on the inside rear dual, the steel valve stem broke off.
I contacted GEICO ERS, and the ERS wanted to have the Motorhome towed to a repair facility. I explained a roadside tire company could make the repair on-site. They would only tow the Motorhome, which I declined.
I requested and received a roadside assistance company referral from GEICO ERS. The company contacted me and arrived on-site and made the repair in a reasonable time frame. They also removed another outer dual so I could install an additional TST sensor. I paid for the total service out of pocket.
I filed an ERS Claim and submitted all documents to the GEICO ERS office. I only requested reimbursement for the service call and 1 hour labor per my ERS policy. I did not request reimbursement for the new steel valve stem or additional labor to install the TST sensor.
I recieved a check for the total amount of the bill instead of just the service call and labor.
I am waiting for a response from GEICO regarding the ERS desire to tow at greater expense to GEICO and possible damage to the Motorhome instead of providing roadside assistance. Towing just was not necessary. If there is a next time, I will request to talk to a supervisor, or even call GEICO CS. This was clearly an on-site repair.
Anyway, I have had great CS from GEICO Insurance. Hopefully, they will work with their ERS branch, and provide some training, guidance for ERS assistance.
The tire specialist determined that the valve stem had a old crack and it just gave when the tire pressure was checked.
The bottom line is GEICO did not leave me on my own, but did contact a company to respond. I'm satisfied that GEICO stood behind their ERS policy, and and surprised that they settled the claim in total. I use to carry GS and CN in the past. However, my GEICO ERS is less costly.
Think I will continue my GEICO ERS.
On May 28, while preparing to leave an RV Park in NY, and checking tire pressure on the inside rear dual, the steel valve stem broke off.
I contacted GEICO ERS, and the ERS wanted to have the Motorhome towed to a repair facility. I explained a roadside tire company could make the repair on-site. They would only tow the Motorhome, which I declined.
I requested and received a roadside assistance company referral from GEICO ERS. The company contacted me and arrived on-site and made the repair in a reasonable time frame. They also removed another outer dual so I could install an additional TST sensor. I paid for the total service out of pocket.
I filed an ERS Claim and submitted all documents to the GEICO ERS office. I only requested reimbursement for the service call and 1 hour labor per my ERS policy. I did not request reimbursement for the new steel valve stem or additional labor to install the TST sensor.
I recieved a check for the total amount of the bill instead of just the service call and labor.
I am waiting for a response from GEICO regarding the ERS desire to tow at greater expense to GEICO and possible damage to the Motorhome instead of providing roadside assistance. Towing just was not necessary. If there is a next time, I will request to talk to a supervisor, or even call GEICO CS. This was clearly an on-site repair.
Anyway, I have had great CS from GEICO Insurance. Hopefully, they will work with their ERS branch, and provide some training, guidance for ERS assistance.
The tire specialist determined that the valve stem had a old crack and it just gave when the tire pressure was checked.
The bottom line is GEICO did not leave me on my own, but did contact a company to respond. I'm satisfied that GEICO stood behind their ERS policy, and and surprised that they settled the claim in total. I use to carry GS and CN in the past. However, my GEICO ERS is less costly.
Think I will continue my GEICO ERS.
