HWH customer service phone number is a joke

dougrainer wrote:
The reason the phone number is loaded up is because of people like you. You call for help when you either have the Instruction manual or lack the resources/lazy to go online to HWHcorp.com and they have any and all instructional help you would need. Including a specific site on their online manuals for ALL their various Leveling adjustments.

THAT'S pretty heavy-handed, and shows YOU obviously haven't experienced the HWH "call-back" problem. OTOH, I **HAVE**.

When I noticed a pool of hydraulic fluid under our coach several years ago, I went to the HWH website for clues. That website is the most disorganized and poorly designed site I think I've ever seen, and with all the litany of various permutations and combinations of HWH systems available and in service on all manner of commercial and RV vehicles over the years, trying to actually find the one installed on YOUR specific vehicle is a royal PITA. And if it's a parts issue, one first has to know specifically WHICH parts will be required, and the average owner probably WON'T know that. Even if one DOES know, it's difficult to impossible to find them available for ordering on the website.

On the "callback" issue, I was told the same thing as the OP here was told, and it turned out to be FOUR BLASTED MONTHS LATER when I finally got a call. During that time, I was definitely exploring other options for any kind of local help, but it turns out none of the mobile tech operations have any experience working on leveling systems, and taking this coach to any of the lame RV dealers, where they park it out on the back lot for 3 months before one of their minimum-wage flunkies ever gets started with his on-job training on it on my dime was totally out of the question. Not happening.

Four long months after I first called HWH, I was shocked and surprised that someone from HWH actually DID call, and to their credit, he was sympathetic, knowledgeable, and helpful. After discussing the problem, he surmised that an o-ring kit to replace those in the suspected leaking solenoid would fix the problem. It did.

So my contact with HWH, once it finally took place, was productive, and the problem was solved. But your diatribe here of accusing people you don't know of being "too lazy" to get whatever resources they need is not helpful - you have no way of knowing what they might have done, or if they're even capable of handling the repairs on their own. I have done lots of repairs on our coach, and I always do it myself when I can. But I'm an owner with no formal RV maintenance training, and when I needed HWH's help, it was a frustrating experience.