Forum Discussion
cKarlGo
Jun 04, 2014Explorer
Mike and Trish wrote:Daveinet wrote:
If you do a search for Thor, slide out, you will likely find the posts you are looking for. Thor had a supplier design issue, and from what I understand would only send replacement parts if under warranty, but refused to address the design failure. This meant that meant that the problem was not ever fixed. You are stuck with the bad design. There are a ton of people who are stuck and not happy about it.
For what it's worth, the slideout issue appears to be limited to the Palazzo. My Tuscany also has two of the dreaded Schwintek electric slides, but they are shorter and have been no problem at all. My full-wall slide is hydraulic.
Thor makes a lot of different products under different brands, yet the entire corporation's reputation is getting trashed over a faulty component in one product line, supplied by someone else. That's the RV business, I guess.
Their reputation is getting trashed because they are failing to stand behind their product and failing to fix the flaws that they are ultimately responsible for.
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