I hit my thumb and its really Thor

Mike and Trish wrote:

Daveinet wrote:
I think the complaint is that they refused to do anything about it.

I'd say that's a bit of an overstatement. They've actually fixed a lot of them, but the first round (and maybe more) of fixes didn't seem to do the trick. It's a manufacturer's nightmare, and admittedly they haven't done the best job of ending it. Thor would probably argue that they've followed the appropriate course of action, working with the component supplier (Schwintek, owned by Lippert, a major supplier throughout the RV industry), to come up with a solution. I think the problem has been their reluctance to open up their corporate wallet and fix all of the faulty units ASAP, reimbursing owners for their expense and trouble. They've done that in some cases, but not all, and the damage to their reputation has been significant.

But my point is, this has nothing to do with the quality of my Tuscany, their top product line. I still feel I got a great deal on a great coach, and it pi$$es me off that some folks are so gleefully trashing all Thor products, using this debacle as a major example.

Grr.