I agree. The OP has been more than patient. My observation concerning Dealers is, very few hire anyone qualified to work on a bicycle, much less a RV. The ones that have qualified people are so busy, they cannot handle all the customers. That leaves in-competent workers working for in-competent Dealers. What are the Dealers to do. Tell their customers they have no one to follow-up on warrenty claims when the purchase is made? No, they lie, ignore, and rebuke customers because they have no other means of handling the problems.