I Need to Vent!!!
Purchased our new 2012 Winnebago Vista 32K in January 2013. When we picked it up from the dealership there were some areas on the wallboard covering that were wrinkled and a spot above the entry doo that was peeling. I pointed it out to the service manager when we did our walk through and he noted it. I did take the motorhome home that night because I wanted to use it, make a list of items needing to be addressed and bring it back to have everything fixed (I knew there would be other things come up). So, this is where my dealer service experience started going South. When I was on my way home 75 miles from the dealer to my house, I could hardly keep this thing on the road, it was terrifying to drive and I have experience driving big trucks so im not entirely new to this. The nest morning after reading the forums I figured I would check the tire pressure. To my suprise, I found 54 PSI on the drivers front and 110 psi on the pas front (max rated sidewall is 95 PSI). I thought to my self, how in the heck coould thay say they did a PDI and not check this out (scary). I adjusted the pressure, it made a world of differeice. I called Winnebago and asked about the correct pressure, they were great, they informed me 82 PSI all around.
Fastforward, have been really impressed with the quality of this motorhome and Winnebago's customer service and with only a few minor issues I figured this warranty visit would be a snap. I took the motorhome to the dealer on April 2nd, they said they were backed up but they would start on it the following Monday. Service calls Friday to update me that its going into the shop to be worked on. I hear nothing for a week, I call on April 16th and am told they are waiting on a EMS panel. Call back on April 30 get a voice mail no response, 2 days later I get a call saying everything is done and perfect but still waiting on the EMS panel. I call Winnebago on May 14th and they inform me the dealer didnt order the panel till May 10th! Winnebago calls the dealer for me and was told everything was fixed and is perfect, the panel would be installed when I would be informed as soon as the panel get to the dealer. I get a call yesterday that everything is done. I ask the service writer to personnaly check the work before I make the 70 mile trip and he asures me its perfect. I get to the dealer to find that they only repaired a small portion of the wall board covering, ant the glue was still wet, the service people had lunch in the motorhome there were food wrappers and crumbs all over it and NOTHING else was done in the MONTH and A HALF it was there.
The service advisor tells me they went from 10 techs to 3 techs and apologized offered to keep it and get it done right which I refused! Before I left I asked if they could check the tire pressure, a kid somes out and starts filling the tires. I ask what PSI he said 95 PSI, I told him that Winnebago said to use the PSI on they printed on the sticker and he rudly said Winnebago does not know tires, the dealer fill to the max on the sidewall and if I want anything different I would have to do it myself. I go in and ask to talk to the service manager and guess what...no service manager! Anyway, I fell really screwed by the dealer, really makes what is supposed to be a fun activity and experience into a stressful and resentful ordeal...Oh well...just venting.
Fastforward, have been really impressed with the quality of this motorhome and Winnebago's customer service and with only a few minor issues I figured this warranty visit would be a snap. I took the motorhome to the dealer on April 2nd, they said they were backed up but they would start on it the following Monday. Service calls Friday to update me that its going into the shop to be worked on. I hear nothing for a week, I call on April 16th and am told they are waiting on a EMS panel. Call back on April 30 get a voice mail no response, 2 days later I get a call saying everything is done and perfect but still waiting on the EMS panel. I call Winnebago on May 14th and they inform me the dealer didnt order the panel till May 10th! Winnebago calls the dealer for me and was told everything was fixed and is perfect, the panel would be installed when I would be informed as soon as the panel get to the dealer. I get a call yesterday that everything is done. I ask the service writer to personnaly check the work before I make the 70 mile trip and he asures me its perfect. I get to the dealer to find that they only repaired a small portion of the wall board covering, ant the glue was still wet, the service people had lunch in the motorhome there were food wrappers and crumbs all over it and NOTHING else was done in the MONTH and A HALF it was there.
The service advisor tells me they went from 10 techs to 3 techs and apologized offered to keep it and get it done right which I refused! Before I left I asked if they could check the tire pressure, a kid somes out and starts filling the tires. I ask what PSI he said 95 PSI, I told him that Winnebago said to use the PSI on they printed on the sticker and he rudly said Winnebago does not know tires, the dealer fill to the max on the sidewall and if I want anything different I would have to do it myself. I go in and ask to talk to the service manager and guess what...no service manager! Anyway, I fell really screwed by the dealer, really makes what is supposed to be a fun activity and experience into a stressful and resentful ordeal...Oh well...just venting.
