I was an IDIOT for buying a Thor Palazzo!!!

mccsix wrote:
From an amateur engineering look I'd say they have the rack and drive gear assy in the wrong location (on the side). The slide rack should be on the bottom of the slide out so that the s/o weight works for you. As it is now, any misalignment or wiggle will eventually strip the gears.
I believe most other makes use this approach, my current Entegra does as well as my last Monaco.
Of course it's doubtful those small motors could handle that much additional slide weight.

There are huge rollers on the bottom mounted to the floor that carry the weight of the slide. I found out that one was way out of adjustment. I think that could have caused the catastrophe.