I was an IDIOT for buying a Thor Palazzo!!!

bullydogs1 wrote:
This is the thing that gets to me..The manufacturer doesn't care..how many purchases did they cost them that have read this...?...they don't care..oh we will take care of it?...the thing shouldn't have left the factory that way and for their embarrassment they don't go out of the way for the customer....????

They need to A. Admit mistake B. Make things right with customer by giving them a fresh unit that factory does FULL PDI with..C. Take old one back to factory and have people LEARN from it......

The companies I have worked for in the past use this thought process on defective products and any company that doesn't is one to be avoided. I for one now have a totally different mindset for Thor products after reading through this post. I see Motorhome magazine has an article on a new Thor Small Class A on an E350 Ford Chassis. I would not touch that thing with a ten foot pole. I am sooooo glad we did not spring for the new Palazzo. So glad! 93mastercraft I am really sorry for all your woes but it has helped some of us learn a valuable lesson albeit at your expense. We can only hope others do their research and learn from this.

Alan