I was an IDIOT for buying a Thor Palazzo!!!

bullydogs1 wrote:
The key word is Factory Fresh...he wanted a Palazzo fresh off the line with up to date corrections...he ended up with just another unit from another camping world...although I am sure there is some kind of sticker stating the date of manufacture of the unit...If that date is current (within 30 days in my definition)..that is the best one could hope for...if it is older than his current Palazzo, then it is a moot point. CW has to stop being a franchise dealer with average people and go above and beyond here in any hopes of saving this customer and redeeming themselves to anyone reading this thread. In the long run, it would be a lot cheaper for them too...

Merry Christmas to All.

I was not going to chime in anymore but I felt in necessary. Bullydogs, yes you are absolutely correct. And just to clarify a few things. I was in the GM's office the day he called Thor on my behalf. At that point we were all ready to "throw in the towel" As I listened to the GM talk to Thor, here is about how that conversation went down... We have a customer who has had a Palazzo with too many problems and he has had enough. We were going to try to find him another one in our inventory at another CW location. However, the other GM's might not want to let there inventory go. However, given this is a unique situation I think we can pull some strings to make it happen. (This is the GM talking to Thor now) Thor rep's response to the GM.... Well GM, we have some brand new units that just came out of the paint shop with all the new slide modifications and corrections made. We understand the situation and we want to help you out. We have PO's for these units from CW already. We also have the color he is looking for. We can send him a "factory fresh" unit. CW and me.. that sounds like a plan......Skip almost two weeks later. I get a phone call from camping world and the SM, warranty manager and service manger all on the other end and I am on speaker phone... Mr. (me) We have just received that new unit in for your inspection. Me, I will see what I can do, I might be there tomorrow. This was Christmas eve morning. I went over there and the Service manager was already outside and greeted me. Lets go take a look at that unit. We walked across the yard of MH's and there sat one of the ugliest Palazzo's I had ever seen. It had Camping World Stickers all over the windshield and a label that said CW of Little Rock Arkansas on it. It was missing a porch light lens and a hot water heater cover. I turned around and left.

Meanwhile my Palazzo is still in paint and body shop. Now I come to find that it all has to all be repainted because there was "trash in the paint"