Forum Discussion
ernie1
Jul 14, 2022Explorer
I have a 2017 class C on a Mercedes Sprinter chassis. The first time I needed needed service because of a "check engine light"I was in Utah and I live in California. The vehicle was brand new and on it's maiden voyage. I contacted three MB dealerships and was told by the first two that they don't service Sprinters. The third dealer said they did and would have to give me an appointment that was three weeks out because they were all booked up. About a month ago I got the dreaded "check engine" light again and I was in El Paso,Texas. went to the only MB dealership that said that they do indeed work on Sprinters but they were all booked up for two weeks.
On this same trip in Texas, my key fob quit working even after I replaced the two batteries so I contacted a MB dealer about a replacement. I was told that MB had sent a bulletin to all MB dealerships telling them that a replacement key fob would not be available if the owner of the vehicle still had one functioning key fob and that a replacement would not be available until maybe, just maybe, January 2023! Still it's not a sure thing. If one eventually gets a new key fob from MB, based on your vin # they will cut the key in Germany and partially program the key fob so that one can start the engine but you still can't lock nor unlock the doors. Cost? $175.
When the cut key and fob arrives at the dealership, the owner has to bring the vehicle in to have the fob further programmed so that the doors could be locked and unlocked. Cost? $250.
Along with the $500 front end alignment and other ridiculous expenses, this will be my last MB anything.
On this same trip in Texas, my key fob quit working even after I replaced the two batteries so I contacted a MB dealer about a replacement. I was told that MB had sent a bulletin to all MB dealerships telling them that a replacement key fob would not be available if the owner of the vehicle still had one functioning key fob and that a replacement would not be available until maybe, just maybe, January 2023! Still it's not a sure thing. If one eventually gets a new key fob from MB, based on your vin # they will cut the key in Germany and partially program the key fob so that one can start the engine but you still can't lock nor unlock the doors. Cost? $175.
When the cut key and fob arrives at the dealership, the owner has to bring the vehicle in to have the fob further programmed so that the doors could be locked and unlocked. Cost? $250.
Along with the $500 front end alignment and other ridiculous expenses, this will be my last MB anything.
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