Is this normal? Dealer service question.
Is it normal when making an appointment for WARRANTY service to have the dealer say: 1. Well that is an engine issue, you need to take the RV to a Maxxforce dealer. 2. Well that is a transmissio...
Forum Discussion
SpaceK9 wrote:RetSgt7114 wrote:
It depends on the dealership. Some smaller dealerships may only do warranty work on the "House" part of the unit and leave more "specialty" work, such as engines and transmissions to those authorized repair facilities. I know from my experience, I would not want my local RV dealer working on my engine or transmission because they just don't have the same expertise as the other shops.
As long as it gets taken care of under warranty, don't sweat it.
I understand that they not be qualified but is it normal for them to say I must (personally) take it to the engine/trans guy? They don't handle this as a service for their customer?
Good Point and I agree with you. The dealership should have made arrangements to have the vehicle transported to the appropriate specialty shop for warranty work rather that to have you do that.
