Is this normal? Dealer service question.
Is it normal when making an appointment for WARRANTY service to have the dealer say: 1. Well that is an engine issue, you need to take the RV to a Maxxforce dealer. 2. Well that is a transmissio...
Forum Discussion
SpaceK9 wrote:RetSgt7114 wrote:
It depends on the dealership. Some smaller dealerships may only do warranty work on the "House" part of the unit and leave more "specialty" work, such as engines and transmissions to those authorized repair facilities. I know from my experience, I would not want my local RV dealer working on my engine or transmission because they just don't have the same expertise as the other shops.
As long as it gets taken care of under warranty, don't sweat it.
I understand that they not be qualified but is it normal for them to say I must (personally) take it to the engine/trans guy? They don't handle this as a service for their customer?
The reason Dealer do NOT transport to Chassis warranty centers is because
1. WHO pays for that time for the 2 employees to make that trip?
2. WHO accepts responsibility if that unit gets damaged by transporting or at the other facility?
3. Our dealership, we do not transport, but we advise the customers at delivery that we are not responsible for transport or warranty on various chassis items and they sign a paper that they have been told such and they have to go to the appropriate Chassis service facility.
4. I would be very suprised that in your stack of delivery papers you do not have such an agreement signed by you. Doug
