Is this normal? Dealer service question.
Is it normal when making an appointment for WARRANTY service to have the dealer say: 1. Well that is an engine issue, you need to take the RV to a Maxxforce dealer. 2. Well that is a transmissio...
Forum Discussion
..As already said, this is normal and to be expected, if you bought from an RV dealer that does not have the expertise, equipment, etc. to handle chassis or drivetrain issues. Not all RV dealerships are equipped to handle such things.
Haha, would you rather he have his techs 'wing it' and just to try to make you happy, and try to diagnose and fix issues with a drivetrain they have no clue how to work on? Can you just imagine how badly that could turn out, and how much more upset you'd be?
We bought our MH from a fairly small RV dealer. I believe they can do some basic chassis work, but not everything. If I ever have a chassis related problem (engine, tranny, suspension, etc.), I will probably call and ask our dealer first if they can look at it. However, I also know they will probably say they aren't equipped to handle such, and will refer me to a Ford dealer. Thats OK, though, 'cause I have a good relationship with our local Ford dealer (just bought a car from them, haha), and they've told me on numerous occasions they'd be glad to handle any service issues I have with the MH. :)
Haha, would you rather he have his techs 'wing it' and just to try to make you happy, and try to diagnose and fix issues with a drivetrain they have no clue how to work on? Can you just imagine how badly that could turn out, and how much more upset you'd be?
We bought our MH from a fairly small RV dealer. I believe they can do some basic chassis work, but not everything. If I ever have a chassis related problem (engine, tranny, suspension, etc.), I will probably call and ask our dealer first if they can look at it. However, I also know they will probably say they aren't equipped to handle such, and will refer me to a Ford dealer. Thats OK, though, 'cause I have a good relationship with our local Ford dealer (just bought a car from them, haha), and they've told me on numerous occasions they'd be glad to handle any service issues I have with the MH. :)
