I get a kick out of you guys and DTV tech support. You are talking to a bunch of collage kids that work part time for a large Global company that operates DTV and many other major companies support call centers.
Once you ask your question of them they can only type it in a computer and read back to you what info it gives them right or wrong.
If you called in 10 times with the same question but asked it 10 different ways you'd get 10 different answers.
I know this to be fact because my son has been a VP of call center operations all over the world for this company for the last ten years.
If you call for tech support for Microsoft, Verizon, Direct TV and a 100 other major companies this is what your getting.
