Life lesson - In case you're not aware

Why? Your bank takes measures to protect you and for that you cancel them? Is there a reason you couldn't or wouldn't talk to them? Odds are you are the primary and she is an authorized user. Authorized user does not "own" the account and cannot make changes without the owner (primary cardholder) , an authorized user is only allowed to use it. Often it's policy that the bank is required to speak to the primary. It's a security measure to protect you. If you knew how many times an estranged spouse, child or someone that stole the card called in to change some info to steal from the primary cardholder perhaps you would take a different position. What if someone stole your card and claimed to be your wife and they let them make changes without notifying you. Then you'd be blaming the bank for not protecting you. Length of relationship has nothing to do with measures put in place to protect you. Unless your neighbor owns the bank I think it's a bit absurd to expect a customer service rep to "know" you and your wife.

The credit card company would not know me anymore than they would my wife. Anyone can claim to be someone else. The measures they took was more to protect them and me. She was trying to give them advance notice of our trip itinerary. I won't do business with any company that is that paranoid.