I had Hankook tires on my 2005 E350 Ford Econoline RV which was the original set. They were okay tires until I had one tire fail. I found out that the tire size was Ford specific so I went to a Ford Dealership for a replacement tire under warranty. This was after talking to numerous tire dealers who handled Hankook tires but didn't have any in stock to fit my vehicle because it was a size to fit Fords only. The Ford dealer said that they indeed have the tire in stock until they found out it would have to warranted and at that time didn't have one in stock after all. I traveled the length of the state of Utah and heard the same story until I finally found a Ford dealer in northern Utah who said they would provide the tire after authorization from Hankook for a warranty replacement. A call was placed to Hankook in Northern California for authorization. We waited and waited for over four hours for a reply but never got one. The Ford dealership suggested that I could go ahead and purchase a new tire and carry the damaged tire back to California with me for warranty. I can't repeat what I told him! Finally I told the Ford dealer to put on the new tire, keep the damaged one there for Warranty when I got ahold of Hankkok in California. I took me two weeks before I arrived home in California and I had been calling Hankook daily for about a week and never got a response. Finally, I took the bull by the horns and call the Hankook headquarters back East somewhere and expressed my displeasure about the situation and the contact person apologized profusely,authorized a warranty refund and said essentially the Hankook rep in California was going to get reamed! I owned a PleasureWay Excel TD at that time and numerous owners were. complaining about failure and blowouts and swore that they would never use Hankooks again ever!
