Yup, insulted and injured. I had such good experience with DTV on the boat. All customer service has gone down hill. But it will be a while before we travel more than 200 miles from home. I have little trust in this MH. The TV issue is fixed thanks to yours and others help. I hope I can reciprocate at some point.
I've been on the phone to Winnie and Norcold all day because the ice maker doesn't make ice. CW kept the MH for 3 weeks saying they were replacing the ice maker. We got it home, freezer temp read 4 degrees. I flipped the arm down, no ice. The valve under the sink was in line with the pipe or "on" for the water feed. I verified the unit was getting water by blotting about a cup of water out of the ice maker. Called Norcold and they said to make sure it was under 14 degrees, getting water and make sure I had the arm down.
CW as usual doesn't return calls. I don't believe they changed the unit out. My plan now is to do a few trips, make a list and take it to Apalache RV Service near Atlanta. The owner told me we could park on sight and have repairs done. It appears that's gonna be a frequent destination. I'm wishing now that I had bought a SeaRay