Dale, Thanks for letting us know about the outcome of your problem. It seems, at least to my family that going to DMV recently has been a much better experience than it was five or ten years ago.
We use their appointment scheduler and just zip through our visits, even the folks behind the counters seem to be more responsive.
I did have one long time employee that was not up to speed on the courtesy side of things until I noticed her purple Kings jersey behind her on the chair back. I mentioned that both my daughters had them and had been hockey buffs since their teen years. Couldn't get her to shut up after that. She finished the paper work and just held it and talked about the Kings pre and post The Grape One(Gretzky).
Thanks again for the follow up.