My Thoughts on the Palazzo

peaches&cream wrote:

I hope you are right, but, I would say Thor will want a "legal" ruling on the situation. Also remember, you are hearing only 1 side of the story. It's amazing how things change when "all" the facts are presented in a court of law.

Normally, I'd agree with you that there are two sides to every story, but in this case, I think Thor would agree that they had genuine problems with the full wall slide for the palazzo in 2013 and 2014.

After seeing Mastercraft's problems on this forum a few months ago, I called the regional sales manager for Palazzo and told him I was interested in this model but I had concerns about the slides. He acknowledged the problems and assured me that the new models had been fixed and should not suffer the same problems. He told me that they added rollers under the slide and one other fix. (I can't remember what is was, perhaps beefier motors or tracks)

Furthermore, Mastercraft has presented the photos and documented his issues in a fairly thorough fashion. Others have documented the same problems.

While I do not know all of the facts, the preponderance of evidence would suggest that the full wall slide had inherent defects and many if not most buyers of this coach have had or will have problems with this slide. When I look at the photos of his current slide tracks, I'm thinking it's only a matter of time before those fail as well. I'm sure Mastercraft feels the same way.

It's one thing if your refrigerator stops working. It's an entire other thing if your slides won't stow away. On a scale of 1 - 10 with 10 being involved in a major wreck and 1 being your tires are 10 pounds low on air, I'd say this issue is an 8 -- the kind of problem that you think might never get fixed and will definitely affect your experience and resale value.